Frequently Asked Questions

  • What are the office hours?

    North: Fr-We Kiosk Hours 7:00am - 7:00pm, Th 7:00am - 5:00pm

    South: M-F 9:00am to 5:00 pm 

    Gastonia: 9:00 am - 5:00pm 

    Danville: M-F 9:00am - 5:00pm 

    Macon: M-F 9:00am - 5:00pm 

    Holden: M-F 9:00am - 5:00pm 

    Reidsville: M-F 9:00am - 5:00pm

    Burlington: M-F 9:00am - 5:00pm 

    Lexington: M-F 9:00am - 5:00pm 

    Kernersville: M-F 9:00am - 5:00pm


    Kachina Expansion

    9:00am to 5:00pm Monday through Friday

  • When can I access my storage unit?

    Access your unit 7 days a week from 6:00am to 10:00pm.

  • How do I pay my storage bill?

    Pay your storage bill online using a credit or debit card. Contact your facility if you have questions about our other payment options.

  • What items am I not allowed to store?

    Perishables, plants, animals, combustible items, flammable or hazardous items, stolen or illegal goods. Contact us if you have questions about a specific item.

  • What documentation do I need to rent a unit?

    All you need is a valid form of government-issued ID such as a driver’s license, passport, or state ID.